Security and Personal Data

The company created this website with the sole purpose of serving its customers. The website b2b.karag.gr is simple and user-friendly and has been designed to meet the specific needs of each user. In order to achieve the best service for you, it is important for you, our customer, to understand that you must provide us with specific information regarding the processing of your order and which is guarded by us.

The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection, any more specific national and European legislation for certain sectors, the current Greek legislation for the protection of personal data, as well as for the protection of personal data and private life in the field of electronic communications (L.3471/2006) and the decisions of the Personal Data Protection Authority. Of course, the company has adapted to the GDPR framework.

This Privacy Statement refers solely to your personal data, which you provide to us through the creation of your account on this website. Personal data is information that identifies you directly or indirectly.

The information provided voluntarily by the users of the mentioned website is used by KARAG, in order for its users to have direct and substantial communication with the store, to be provided with answers to specific questions they ask and finally to be served and executed the orders. their. The information collected by KARAG through the website is intended to measure its traffic, determine customer requirements for more products and facilitate transactions with the company. KARAG does not distribute to any other organization or partner that is not connected to b2b.karag.gr the email addresses, or any other information concerning its users and customers, except to direct partners in the ordering process.

Use of Information. KARAG collects three types of information about users: a) information that the user gives us when registering as a customer, b) information that the user gives us in order to execute his order from KARAG and c) information that the user gives us entries in competitions that take place from time to time. When filling out any order form on our website, you will be asked for information such as your name, address, postal code of your area, your email address, your phone number, credit card details, how to pay for the order. In addition, you may be asked for more specific information, such as shipping details of an order, invoicing details or details about the offer you have requested. KARAG makes use of the information you give us during the electronic sending of the form, in order to contact you regarding a) the delivery of the order at your place, b) for confirmation and identification of the customer in any necessary case, c) for new or alternative products offered by KARAG, d) special offers of KARAG, e) receipt of gifts after a lottery. You have the opportunity to choose whether or not you want to receive such communications from KARAG by sending your request via email to b2b@karag.gr.

Access to Information. Every order processing requires the collection of personal data, for delivery or reservation of an order. Any documentation and document certifying and stating the identity of the customer remains strictly confidential and is checked only by the responsible department of KARAG. The submission of your personal data by you means that you consent to this data being used by KARAG employees for the reasons mentioned above. KARAG requires its employees and the maintainers of its website to provide its visitors/customers with the level of security referred to in this Privacy Statement. In no other case can KARAG share your personal information with others without your prior consent, unless this is required through legal channels. Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal data, which have been collected online without your prior consent. Exceptionally, users' personal data may be disclosed to the Company's third-party service providers, who process your personal data solely for the purpose of fulfilling their obligations arising out of the Company's contractual relationship with them and in their capacity as processors.

To continuously improve and enhance our services, we may send you marketing messages via e-mail, SMS or Viber messages related to our business, which may be of interest to you. You can choose the types of communications you want to receive at any time, informing us of your preferences. When submitting your information to the site you consent to the sending of marketing messages, however you can unsubscribe at any time. Sending an SMS to the mobile phone number, which you have stated to us during your order, is done in order to inform you about the progress of your order. In order to stop receiving emails for marketing purposes, follow the instructions in the email you receive.

We may need to use and maintain personal data for legal and compliance reasons, such as preventing, detecting, or investigating a crime, preventing loss, fraud, or any other misuse of our services and information systems. We may also use your personal data for internal and external audit purposes, information security purposes, or to protect or enforce our rights, privacy, security, our property or those of others.

KARAG has the ability to use cookies as part of the facility and operation of services through its website. Cookies are small text files, which are sent and stored on the computer or on the user's mobile device, allowing websites such as karag.gr or b2b.karag.gr to operate smoothly and without technical anomalies, to collect multiple options to identify frequent users, facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to the computers or mobile devices of users but also to the files stored on them. We use cookies to provide you with information and to process orders but also allow us to present you advertising & educational content related to your interests and needs. You must keep in mind that cookies are absolutely necessary in order for karag.gr to work properly and smoothly.

Most browsers accept sending cookies by default, but you can set your browser to refuse to accept them or to selectively accept certain cookies. If you disable cookies, some features provided through our website may not be available, and some pages may not display properly.

Third party vendors, including Google, may display company ads on Internet sites, use cookies to update, optimize and display ads based on the user's previous visit to the b2b.karag.gr website. KARAG complies with Google Ads Interest-Based Advertising Policy and restrictions on sensitive categories.

B2b.karag.gr may also use cookies from your previous visit to its website for repetitive marketing.

We reserve the right to change this cookie policy at any time. Any changes to this cookie policy will take effect once the revised cookie policy is available on our website.

KARAG is committed to ensuring the security and integrity of the data it collects about users of its website. KARAG has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (eg. by telephone). These processes protect users' data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used properly. Your connection to it is secure because it uses TLS technology. TLS technology relies on a key code to encrypt data before it is sent over the (TLS) connection. The security control between the data and the server is based on the unique key code, ensuring the communication in its entirety.

We enforce the appropriate level of security and have therefore implemented reasonable physical, electronic, and administrative procedures to secure the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal data transmitted, stored, or otherwise are processed differently. Our information security policy procedures are closely aligned with widely accepted international standards and are regularly reviewed and updated whenever necessary to meet our business needs, technology changes and regulatory requirements. Access to your personal data is granted only to staff or direct partners with the company who are required to have such information to service orders. In the event of a breach of data containing personal data, the company will comply with applicable law regarding the notification of the breach.

As a data subject you have specific legal rights regarding the personal data, which we collect from you. The following is a list of your legal rights under applicable data protection laws:

·         Right of correction

·         Right of restriction

·         Right of access

·         Right to portability

·         Right to delete

·         Right to object

·         Right to withdraw consent

·         Right to file a complaint

We will try to satisfy your request within 30 days. However, the deadline may be extended for specific reasons related to the specific legal right or the complexity of your request. In some cases, we may not be able to retrieve your personal information because of the identities you provide in your application. An example of personal data that we cannot search for when providing your name and email address is data collected through browser cookies. In such cases, where we cannot identify you as the subject of the data, we are unable to comply with your request to enforce your legal rights as described in this article, unless you provide us with additional information that allows you to be identified. In order to exercise your legal rights, please contact us in writing via email at b2b@karag.gr

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal information for a longer period of time due to legal provisions.

In addition, we will not delete all your personal data if you have asked us not to contact you in the future. For this purpose, the company maintains files that contain information about people who do not wish to be contacted in the future (for example via group emails). We categorize your requests as consent for the storage of your personal data for the purposes of maintaining this file unless you give us different instructions.

Please ask questions about data protection and any requests to exercise your legal rights to b2b@karag.gr.